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Review of Aer Lingus Online Booking

Posted on | July 14, 2007 | 3 Comments

Aer Lingus Online Booking
Arrgggh, site won’t allow for booking tickets for families of more than 6 at once.

Stupid rules annoy and frustrate me. These days, I don’t think families of over 6 people are that strange or occur that infrequently. Yet, as we are a family of 7,  when I try to book flights online with, I am given the following message and am unable  to proceed with flight booking. message saying only up to 6 people

There is no obvious contact email address on the website, so I rang the online reservations phone number. I really don’t know why I bothered.

Reservations:”yeah, we dont do bookings online for over 6 people”

Me: “why?”

Reservations:”Cause, thats a group”

Me: “really? because the website says a group must be 10 people or over?”

Reservations: “yeah, you’ll have to make separate bookings”

Me: “who do I email to complain about this?”

Reservations: “you’ll have to fax or write in”

Excellent. Tip top customer service with up to date technology. Give me patience.

Rated 1/5 on Jul 14 2007 by ManicMammy
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3 Responses to “Review of Aer Lingus Online Booking”

  1. Richard Green
    December 16th, 2008 @ 11:25 pm

    Try phoning RTE liveline, Joe Duffy might give you an airing

  2. Gerard Motherwell
    October 30th, 2010 @ 11:29 am

    In my opinion Aer Lingus have a very poor standard of customer service.
    They own 500 Euro relating to Volcanic Ash Disruption in April 2010 and six months later nothing.

    But they refuse to contact me about this.

    I do not think I will travel with Aer Lingus again.

  3. Colette Doherty
    August 13th, 2012 @ 5:41 pm

    I bought two tickets for my sister and her daughter to go to America for a holday at the peak of the season but there were unable to go so I gave the tickets to my brother and his girlfriend. The dates did not suit them so they wanted to move the dates to later in the year off peak season and are being charged €377 per person. 100 on the name change 100 per flight for the change of date and 77 for a change of fare. I fly with aer lngus regularly or at least I used to and when I asked if any of these charges could be waived I was given a flat out no. Last time I will be booking a flight with aer fungus as it is known in American air ports and not without cause.

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