Posted on | July 14, 2007 | 3 Comments
Stupid rules annoy and frustrate me. These days, I don’t think families of over 6 people are that strange or occur that infrequently. Yet, as we are a family of 7, when I try to book flights online with aerlingus.com, I am given the following message and am unable to proceed with flight booking.
There is no obvious contact email address on the website, so I rang the online reservations phone number. I really don’t know why I bothered.
Reservations:”yeah, we dont do bookings online for over 6 people”
Reservations:”Cause, thats a group”
Me: “really? because the website says a group must be 10 people or over?”
Reservations: “yeah, you’ll have to make separate bookings”
Me: “who do I email to complain about this?”
Reservations: “you’ll have to fax or write in”
Excellent. Tip top customer service with up to date technology. Give me patience.
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