Posted on | March 12, 2009 | 1 Comment
Last week I got to the stage where I had to buy new frying pans, the ones we had were totally worn, everything was sticking to them and it was driving me nuts. The thought of heading to a department store with kids and searching for suitable replacements didn’t fill me with joy so once the children had gone to bed I did an online search and came upon ShopCookware.ie. It appears to be the homewares online store of a Galway based shop.
The website is really easy to use. Plenty of choice of wellknown brands of pots, pans, cutlery, bakeware and more. Good offers and bargains to be had. I found what I needed without delay and ordered. Delivery is free for orders over €50.
The next day I got a phone call to say that one of the frying pans I had ordered was unfortunately out of stock and asked whether I’d like a full refund or a substitute. I opted to recieve a replacement of the same size and similiar quality, that is non-stick and dishwasher proof etc.
The following day the pans were delivered by courier. The replacement frying pan was actually one that was substantially more expensive than the one I had originally ordered but I had just been charged at the original price. I have to commend this great customer service. The whole process was very efficient and much less hassle than I had anticipated.
I will definitely be using this website in future. Top marks.
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